Meaning of unfair practice
4.  It is an unfair practice for a supplier, in relation to a consumer transaction —
(a)to do or say anything, or omit to do or say anything, if as a result a consumer might reasonably be deceived or misled;
(b)to make a false claim;
(c)to take advantage of a consumer if the supplier knows or ought reasonably to know that the consumer —
(i)is not in a position to protect his own interests; or
(ii)is not reasonably able to understand the character, nature, language or effect of the transaction or any matter related to the transaction; or
(d)without limiting the generality of paragraphs (a) to (c), to do anything specified in the Second Schedule.