Circumstances surrounding unfair practice
5.—(1)  An unfair practice may occur before, during or after a consumer transaction.
(2)  An unfair practice may consist of a single act or omission.
(3)  In determining whether or not a person has engaged in an unfair practice —
(a)the reasonableness of the actions of that person in those circumstances is to be considered; and
(b)an act or omission by an employee or agent of a person is deemed also to be an act or omission of the person if the act or omission occurred in the course of —
(i)the employee’s employment with the person; or
(ii)the agent exercising the powers or performing the duties on behalf of the person within the scope of the agent’s actual or apparent authority.