Complaints
49.—(1)  Any complaint of the conduct of a licensed estate agent or registered salesperson may in the first place be made to the Executive Director who shall refer the complaint to the Council.
(2)  The Executive Director may on his own motion refer any information concerning the conduct of a licensee or salesperson to the Council.
(3)  The Council may require any complaint or class of complaints to be supported by such statutory declaration as the Council may require, except that no statutory declaration shall be required if the complaint is made by any public officer.
(4)  After receiving any complaint or information under subsection (1) or (2), the Council may, if it is of the opinion that there is a sufficient case for investigation, refer the matter for investigation under section 50.
(5)  The Council shall consider any report or recommendations submitted under section 50(3) and may refer the matter or report back to the inspector for further consideration or investigation as it may consider necessary or desirable.
(6)  The Council may, after considering the report and recommendations submitted under section 50(3), refer the matter to a Disciplinary Committee.
(7)  Where the Council does not refer the matter to a Disciplinary Committee, it may, where appropriate, issue a letter of advice to the licensee or salesperson.
(8)  No notice or information of any letter issued under subsection (7) may be entered or included in the register.