PART IV
GENERAL
Payment of winnings in full
14.  A casino operator must pay every patron who wins a wager on any game played at a gaming table or on a gaming machine within its casino premises his winnings in full without deduction of any commission or fee, unless otherwise provided in the rules of the game.
Refund of wagers and recovery of winnings when game declared void
15.—(1)  A casino operator must declare a game void if there is any malfunction or fault in, or interruption in the operation of, any part of any gaming machine or gaming equipment that affects the outcome of that game.
(2)  Without prejudice to paragraph (1), a casino operator may declare a game void if ––
(a)there is a force majeure event that disrupts that game;
(b)the casino operator knows or reasonably suspects that a patron is committing or has committed an offence under the Act or any other written law in such a manner as may affect the outcome of that game; or
(c)the approved game rules of the game provide for other circumstances under which the game may be declared void and the declaration is done under those circumstances.
(3)  If a game being played at a gaming table or on a gaming machine is declared void under paragraph (1) or (2), the casino operator must ––
(a)clearly notify every patron playing that game that the game has been declared void; and
(b)refund all wagers made on that game.
(4)  Where a game is declared void under paragraph (1) or (2) (except on the ground of a force majeure event under paragraph (2)(a)), the casino operator may, in addition, recover the winnings of any or all patrons from that game, if ––
(a)there is clear information provided to the players of the game or displayed prominently in the casino concerning the circumstances under which, and the means by which, winnings will be recovered when the game is declared void; and
(b)the recovery of winnings is done in accordance with the information in sub-paragraph (a).
(5)  In paragraph (2)(a), “force majeure event” includes ––
(a)fire or flood;
(b)an act of God;
(c)an act of war;
(d)strikes, lock-outs or stoppages or restraints of labour;
(e)riots or civil commotions; or
(f)any other event beyond the control of the casino operator that makes the continuation of the game impossible.
Patrons to be notified of closure of gaming table or gaming machine
16.—(1)  Subject to paragraph (3), a casino operator must ensure that reasonable notice is given to patrons before the closure of any gaming table or gaming machine.
(2)  Without limiting the generality of paragraph (1), reasonable notice may be given by ––
(a)displaying a notice of the impending closure of a gaming machine on the screen of the gaming machine for a reasonable period of time before the closure of the gaming machine; or
(b)notifying patrons (orally or otherwise) at a gaming table prior to the commencement of the last round of play before the closure of the gaming table.
(3)  A casino operator may close a gaming table or gaming machine without notice where it has reasonable cause to believe that such closure is necessary ––
(a)in the interests of public or private safety;
(b)to ensure that gaming is conducted honestly; or
(c)to maintain, repair or otherwise deal immediately with any gaming table, gaming equipment or gaming machine to ensure game security and integrity.
(4)  In this regulation, “closure”, in relation to a gaming table or a gaming machine, does not include a momentary stoppage of play from which the play can be resumed at the stage it was stopped.
Gaming by intoxicated persons prohibited
17.  A casino operator must not permit a person who is in a state of intoxication to participate in any gaming activity within its casino premises.
Duties of licensed special employees in relation to conduct of gaming on casino premises
18.—(1)  A licensed special employee must not ––
(a)advise a patron how to play a game, except to explain the rules of the game or to ensure the patron’s compliance with the relevant approved game rules;
(b)by himself or in conjunction with any other person, corruptly solicit or receive, or agree to receive, any tip, gratuity, consideration or other benefit for himself or for any other person as an inducement to or a reward for improperly influencing the outcome of a game;
(c)accept chips for any purpose other than those set out in regulation 9(1); or
(d)permit a patron to participate in any gaming activity if the patron is in a state of intoxication.
(2)  Every licensed special employee authorised to issue, exchange or redeem chips or chip purchase vouchers must do so only in accordance with regulations 3 to 8.
(3)  Every licensed special employee authorised to conduct games must ––
(a)deal and shuffle playing cards only in accordance with regulation 10;
(b)accept, refuse or refund wagers only in accordance with regulations 11, 12 and 15(3);
(c)pay or recover winnings only in accordance with regulations 13, 14 and 15(4);
(d)declare a game void only in accordance with regulation 15(1) or (2); and
(e)give notice of the closure of a gaming table or gaming machine in accordance with regulation 16(1) or (2) where necessary.
(4)  It shall be a condition of a special employee licence that the licensed special employee comply with —
(a)paragraph (1) in every case; and
(b)where applicable to the licensed special employee, paragraph (2) or (3) or both.
(5)  A licensed special employee who contravenes a condition of a special employee licence applicable to him under this regulation shall be liable to disciplinary action under section 93 of the Act.
Duties of casino operator
19.  Any casino operator which —
(a)issues, exchanges or redeems chips or chip purchase vouchers other than in accordance with regulations 3 to 8;
(b)allows the use of chips other than in accordance with regulation 9;
(c)uses or allows the use of playing cards other than in accordance with regulation 10;
(d)accepts, refuses or refunds wagers other than in accordance with regulations 11, 12 and 15(3);
(e)pays or recovers winnings other than in accordance with regulations 13, 14 and 15(4);
(f)declares a game void other than in accordance with regulation 15(1) or (2); or
(g)contravenes regulation 16 or 17,
shall be liable to disciplinary action under section 54 of the Act.