Licensee to inquire into any complaint of abuse of resident
11.—(1)  The licensee shall forthwith inquire into any complaint of an abuse of any resident and shall report its findings to the Director as expeditiously as may be reasonably expected of it but in any case not later than two weeks after the complaint.
(2)  No member of the staff shall strike, shake, shove or spank any resident or inflict any other form of physical violence on the resident.