Incident escalation
45.—(1)  A licensee must establish, implement and maintain an appropriate system to facilitate the expeditious escalation to a relevant person who is employed by the licensee in a management capacity of the following incidents that arise in the course of providing a licensable healthcare service:
(a)a clinical incident impacting or endangering public health or patient safety;
(b)a clinical incident indicating that there is a systemic or process failure;
(c)an incident of abuse or allegation of abuse, or of a breach of privacy, of any patient;
(d)any compromise of data kept by the licensee, whether in electronic form or otherwise, that directly affects the safety or welfare of patients, or the confidentiality or security of data;
(e)an incident impacting the structural safety (including fire safety) of any approved permanent premises or approved conveyance or any structure, facility, equipment or device used for the provision of the licensable healthcare service which requires an individual to enter the structure, facility, equipment or device.
[S 414/2023 wef 26/06/2023]
(2)  A licensee must take appropriate and timely action, including a proper risk assessment —
(a)to prevent or limit the occurrence of any incident mentioned in paragraph (1);
(b)to minimise the harm to patients that may arise or has arisen as a result of such an incident; and
(c)to prevent the recurrence of such an incident.