8.—(1) A licensee must implement and maintain a system for quality assurance and audit.
(2) Without limiting paragraph (1), the licensee must —
(a)
maintain an ambulance log system in respect of the movements of every approved emergency ambulance or approved medical transport, as the case may be;
[S 397/2023 wef 26/06/2023]
(b)
ensure that —
(i)
the performance of the applicable service provided by the licensee is continuously monitored and evaluated; and
(ii)
the licensee and each Clinical Governance Officer appointed by the licensee are informed periodically of the performance of the applicable service;
(c)
ensure that, in relation to a relevant event —
(i)
the occurrence of the relevant event is contemporaneously and accurately recorded;
(ii)
the circumstances of the relevant event are reviewed to identify its causes; and
(iii)
appropriate steps are taken to prevent or reduce the likelihood of the recurrence of the relevant event; and
(d)
develop and implement written protocols, written care protocols and processes to ensure that the applicable service is provided safely and in accordance with the Act, the licence conditions imposed under section 13(1) of the Act and any other written law.
(3) In this regulation, “relevant event”, in relation to the applicable service provided by the licensee, means —
(a)
any adverse event affecting the care and safety of patients using the applicable service; or
(b)
any finding or observation that indicates or implies that the care and safety of patients using the applicable service may have been adversely affected.