| FIFTH SCHEDULE |
| Regulations 2 and 3 |
| CLASS LICENCE FOR CALL-BACK and CALL RE-ORIGINATION SERVICES |
| Definition |
| 1. Call-back and call re-origination services are International Direct Dial (IDD) call reversal services passing over any FBO’s international telephone gateway and public switched telecommunication network or local call reversal services passing over any FBO’s public switched telecommunication network. [S 565/2004 wef 08/09/2004] |
| Conditions to be complied with by licensee |
| 2. A licensee must not route the voice or data traffic or both over frame-relay or through leased circuits. |
| 3. A licensee must distinguish its services from IDD services by including the term “call-back”, “call re-origination” or its equivalent in its marketing and promotion materials. |
| 4. A licensee must comply with such minimum Quality of Service (QOS) standards as the Authority may, by notice in writing, determine. [S 685/2011 wef 28/12/2011] |