25.—(1) Where the licensee intends to make a material change to a travel product that has been sold but not fully delivered, the licensee must inform every person who has bought the travel product (called in this regulation the customer) of the intended change.
(2) Where a customer does not accept the material change on such terms as may be agreed with the licensee, the licensee must —
(a)
where the licensee has not delivered any part of the travel product to the customer, allow the customer to cancel the travel product and offer to refund to the customer all payments received from the customer for the travel product; or
(b)
where the licensee has delivered any part of the travel product to the customer —
(i)
allow the customer to cancel the undelivered part of the travel product and offer to refund to the customer such amount attributable to the undelivered part of the travel product; or
(ii)
where the customer does not cancel the undelivered part of the travel product and the change results in a reduction in value of the travel product, offer to refund to the customer such amount corresponding to the reduction in value.
(3) To avoid doubt, this regulation —
(a)
does not affect the customer’s rights against the licensee for the material change to the travel product; and
(b)
applies whether the material change is made due to reasons within or outside of the licensee’s control.