| Division 3 — Duties relating to potential customers and customers |
| Advertisements |
| Particulars required in contract documents |
20. A licensee must include all of the following particulars in every document constituting a contract for the licensee’s supply of a travel product:
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| Travel insurance |
21.—(1) Subject to paragraph (2), a licensee must, before receiving any payment that is in full or the first part payment (including by way of a refundable deposit) for an eligible travel product bought in Singapore by an individual —
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| Licensee must inform of cancellation terms |
| 22. A licensee must, before agreeing to supply a travel product to a person, inform the person in writing of any consequences of a cancellation of the travel product by the person, including any fee payable by the person for such cancellation. |
| Licensee must issue receipt with breakdown |
23. Where a licensee receives an amount of $500 or more (including by way of a refundable deposit) for any individual under a travel product sold to a person, the licensee must, as soon as practicable after receiving the payment, issue to the person —
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| Prohibition of payment to personal bank accounts |
24.—(1) A licensee must not cause or permit any payment relating to a travel product sold by the licensee to be made to a bank account in Singapore that is held in the name of one or more individuals.
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| Changes to travel products, etc. |
25.—(1) Where the licensee intends to make a material change to a travel product that has been sold but not fully delivered, the licensee must inform every person who has bought the travel product (called in this regulation the customer) of the intended change.
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| Settlement of disputes |
26.—(1) A licensee must not wilfully refuse or, without reasonable excuse, neglect to settle a dispute between the licensee and a person regarding —
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